Not receiving cell calls on newly activated Moto G5 Plus


#1

What phone do you have?
Moto G5 Plus
What plan are you on?
1 Gig data plan, LTE
Does your plan include data, or just talk & text?
includes data, talk, text.


Issue Description

I activated a new Moto G5 Plus within the last couple of weeks or so. The wife noticed I wasn’t answering calls and she received a message like “This subscriber does not have service”. I can call out, send/receive texts, and have data service. It does appear I have cell service while I’m away from WiFi. Also, I do see a missed call in my missed calls history.

Any ideas out there in RW Land?


#2

Was the G5 Plus a replacement for a previously owned RW phone? If so, did these calls work with the number that was moved from that phone? If not, and you are a new subscriber, what service is your wife with It is possible her service provider has a routing error. In that case, she should open a service ticket with her provider.


#3

Thanks for the quick reply, billg. Yes, the phone replaced an old RW Moto phone. We’ve had RW service for years. My wife’s phone is fine. I should have been clear. I’m receiving NO calls via cell.


#4

If you and your wife both have RW phones and you can’t receive any calls on cell even though cell works in every other respect I believe you will have to open a service ticket if the troubleshooting steps here don;t fix the problem:


#5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.