Not receiving SMS Shortcode


#1

What phone do you have?
Moto G Play / Android 6
What plan are you on?
RW 3.0
Does your plan include data, or just talk & text?
1GB data


Issue Description

I had an issue with my Uber password. Trying to reset it. Uber was supposed to send a verification code via text and it never arrived (I made several attempts). Uber said this might be an issue with my carrier and shortcode SMS?


#2

Has Uber shared the shortcode that the message is supposed to be coming from?


#3

I’m betting it’s 827222

https://usshortcodedirectory.com/directory/short-code-827222/

ETA: My RW phone can send and receive from that short code.


#4

No, when I clicked the button to reset my Uber PW, I got a message on the screen indicating that a 4 digit code would be texted to me. I never received the code. There was no mention of the six digit number.


#5

I followed Johnny5’s instructions and got a message back from Uber with instructions to either disable or enable text messages from them. Am I going to have to do that for every place that wants to text a verification code to me?


#6

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