Not receiving some text messages

What phone do you have? Moto G7

What plan are you on? GoogleFi

Does your plan include data, or just talk & text? Data, talk, and text


Hi, some text messages seem to be getting lost en route to my phone. My mother (who has an iPhone) has sent me a couple of messages and I have not received them. She received (and replied to) a message from me yesterday - her reply did not come through.

I have received texts from her on this phone in the past, and I checked my blocked numbers to make sure I hadn’t inadvertently added her.

I don’t know if I am missing messages from other people.

Hi @Hathor,

Welcome to our Member Community!

Since you indicated your plan is with Google Fi, you may want to ask about this issue through their support channels. Troubleshooting for a Fi phone would likely be somewhat different than troubleshooting for a Republic Wireless phone.

Of course, one solution might be moving your service to Republic Wireless, in which case we’d be glad to help! :wink:

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