Not receiving text from one contact

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?


Issue Description

My daughter’s phone is a Moto E and she is on the talk and text plan. No data.
Her phone will receive texts from everyone but me. She receives my texts if I turn the wifi on. I tried deleting my contact info and re adding my self but it is still not working. She can text me but she does not get my response.

Hi @michellec.theones,

Could you tell us about your phone? What kind of phone are you using, and what messaging app? Do other people receive your text messages? Do you see any sort of error message when you send the text message that your daughter never receives?

Do you know what messaging app your daughter is using?

1 Like

Google Messages. My phone is a Moto g. Everyone else receives my texts. No error messages on either phone. Both using Google messages.
Once Wifi is enable on her phone she receives all the texts.

1 Like

Could you please make sure that RCS is disabled on both phones?

2 Likes

Turned off RCS chat and it works. Thanks so much for your help.

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