Not receiving text from toll-free number

What phone do you have? MOTO G

What plan are you on? Where can I find that info?

Does your plan include data, or just talk & text? YES

Issue Description

I am no longer receiving text messages from our church. The text service said they recently switched to using toll-free numbers and said to make sure my cell provider allows texts from toll-free numbers.

Please advise.

Thank you!

The only thing I can find regarding toll-free texts is from this older help article:

TollFree (TF) to SMS - This is a text message sent from a toll-free number.

  • Some companies use TollFree (TF) to SMS to send messages without short codes for customer service functions and alert systems.
  • There’s no need to enable TollFree (TF) to SMS, it’s already enabled in our app and follows the normal flow between WiFi and cellular networks.
  • Emojis are enabled, standard character limits still apply.

You might check your Spam & blocked folder in Messages by Google:

  1. On your Android phone or tablet, open the Messages app Messages Logo Round.
  2. Tap More More and then Spam & blocked .
  3. Select a conversation.
  4. Tap Not spam .
  • If you’ve blocked the contact and want to unblock them, tap Unblock .

If you tap Unblock , the conversation will be removed from the “Spam & blocked” folder.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.