Not Receiving Text Messages from Google Fi phone number


#1

What phone do you have? Motorola G5 Plus
What plan are you on? My Choice + 1 GB
Does your plan include data, or just talk & text? Yes


Issue Description

I am not receiving text messages from a person who has a Google Fi number. It appears to be just that number.


#2

If you open a ticket we can check if the text ever makes it to our network. If it does not, then your friend will need to open a ticket with Fi.


#3

Here’s a way to check if it is getting to Republic… Take a look at Phones | Republic Wireless Under your phone, take a look at the Call & Text records. Do you see the texts there, but you’re not getting them? If so, they’re arriving at Republic, but not getting to you, so you should open a ticket with Republic (Tickets | Republic Wireless) If not, then they’re not getting to Republic and your friend needs to open a ticket with Fi.


#4

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