Not Receiving Texts on Anywhere When Connected to Cell Service

texting

#1

What phone do you have?
I have a Samsung J7
What plan are you on?
My Choice Plan with no data
Does your plan include data, or just talk & text?


Issue Description

I don’t seem to be receiving text messages unless I am connected to wifi.
I can’t really use any app other than anywhere, so I am stuck with not being able to recieve any text messages while off wifi.
I don’t know if this is a problem or if it is a known software issue.


#2

Is Mobile Data enabled on your phone? Mobile data must remain on (when away from wifi) in order to use the phone and the R.W. app and services including text messages to work correctly, regardless of only having the base $15 Wifi plan.

Have you tried any of the steps outlined in these articles:


#3

Did you restart the phone? If not, please do so.

Please check that DATA is turned ON and also check that ROAMING GUARD is turned OFF. @SpeedingCheetah Posted links to instructions for troubleshooting, please check them out too.


#4