Now Moto G5 Plus - sporadic service what do I do? I'm disappointed


#1

So all was well when I re-activated my Moto X2 - perfect Republic service. I was a happy camper, so I decided to go ahead and update to a new Moto G5 plus with a new plan. I activated the new phone yesterday, and all was well in my home - where I don’t get a cell signal. I happily spent a few hours personalizing the phone with my apps and all. All WAS perfect until I started taking my new phone out and about. What a s**t storm! I went to my friends house where I usually call her from the driveway to open her locked gate - and guess what??? NO CELL OR INTERNET SERVICE - really people??? Also, inside her home, no cell or internet service!!! Then like 2 hours later - the service appears. This is a place I normally frequent with my Republic phone and I haven’t had any issues prior. I noticed several “dead” spots around town with the new phone. The old phone, which I took along with me, had internet service all the while. I was able to use my Text Now app on the old phone to call my friend . But really - what the heck is going on here. I want to go around in the world with one reliable phone, one that works in my house and when I’m out and about. Come on Republic, you did it before - can’t you do it again? Please help -


#2

Hi @judithp.a9vhdm,

Please open a support ticket at http://republicwi.re/myaccountsupport and let our support team know that you need the same coverage on your G5+ that you had on the X2.

Our technicians will need to be involved in making that happen, as it’s not something the Community can simply talk you through.


#3

As Southpaw said get a ticket through The help center.
I can say it works . I have a moto5g+ 64 gig they had on sale came with the gsm sim. They worked with me Be patience it will
take a day because they have to test an progam the sim on cdma an mail it out to you at no cost. When you get your new sim there is a complete set of of how to activate your phone.
It works great
Morris