Number isn't ported fully to Metro PCS

What phone do you have? Moto G5

What plan are you on? My Choice 1GB

Does your plan include data, or just talk & text? Yes


Issue Description

I am trying to port my number over to a new phone with Metro PCS. They said it didn’t port fully because I didn’t set my PIN with RW. I went back into my RW account to set my PIN. The next day, I gave Metro my RW account# and PIN but they said there is still problems on the RW side. The Metro saleswoman spent a long time on the phone with the activation staff, then said the issue should be resolved within 24 hours.
It’s been over 24 hours and my service is messed up as I have two phones that are tied to the same number. I have calls and texts coming from both phones. I’ve given RW all the information needed to port the number but nothing is resolved.

Hi @deecool and welcome to the Community!

A losing provider either accepts or rejects the port. Among the reasons a port might be rejected is a PIN mismatch.

At this point, it’s unclear whether Republic is still telling Metro there is a mismatched PIN and it is Metro’s responsibility as the gaining provider to keep you informed of what’s going on with the port.

I suggest asking to speak directly with a porting specialist at Metro bypassing the sales person. Ask the porting specialist whether or not Metro has received FOC (firm order commitment) from Republic. If so, there’s a date attached to that FOC that indicates when your port is to complete (and the date was selected by Metro not Republic). If FOC has not been received and Metro indicates Republic is still rejecting the port, then Metro needs to provide the explicit reason they are receiving from Republic for the rejection.

If Metro says a mismatched PIN remains the issue, might the number you are attempting to transfer be assigned to a secondary user as described by Republic here:

For more insight on how number porting is intended to work, please see here:

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Hi @deecool,

Welcome to our Member Community, though I’m sorry to see your first post is as you’re leaving us.

I want to address this part of your post in particular. If a number transfer is rejected because the PIN did not match, then it must be completely canceled and a new port request must be submitted by your new provider. Do you have any idea if they tried to update the failed request, or if they canceled and resubmitted?

I believe they resubmitted

Hi @deecool,

I suggest verifying that with Metro and, if they indicate they canceled the original port and resubmitted, asking for the FOC.

I will do that, thanks for all the helpful information Roland!

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