OK google Voice detection turned off . . . shortly after system upgrade?

What phone do you have? Moto G6

What plan are you on? 1 Gig

Does your plan include data, or just talk & text? yes data


Issue Description

I read through the post in April of '18 and watched the video and cleared my cache in the google app. After clearing the cache I try to slide the bar to activate the Access with Voice Match and it won’t slide over to activate it. It tries to but it won’t stay to the right. I can’t retrain it either. Very frustrating.

@shellyg.eq8zjo - I don’t use OK Google but did some searching and see several people in other forums have this problem with a variety of different phones.

Found the following in the Google help center but not sure if you have tried these things.

https://support.google.com/websearch/answer/7283669?co=GENIE.Platform%3DAndroid&hl=en

Might be worth a quick read to see if there is anything there that helps! Another community member might also jump in if the have found a solution that I don’t know about :relaxed:

thanks I will check them out

Hi @shellyg.eq8zjo,

Have you been able to get voice match activated yet? Are you still needing help?

Message an
Expert customer