My wife’s number transfer to a new Pixel 5a on 5.0 from an old phone on 4.0 started working seven days ago. But as soon as that happened, her old 4.0 phone was assigned a new number that we don’t want. Her 2GB/month 4.0 account is paid through May 22nd.
We want the old account closed and its balance (including the past seven days worth) transferred to the 5.0 account. Do we need to open a ticket?