There was one complaint of the ticket system having issues and my observation of the same in this thread. It may have affected others who did not wish to take their time to advise RW. You would never personally know the number of affected members.
There are some websites that flat out tell users to use this or that browser or OS. Do they do that because the end user’s system is broken? The recommendations are made because the some website systems are not the best and unable to speak some users’ languages or may have translation lapses during some conversations. Have you ever considered RW may have some system glitches you and some others have been lucky enough to never encounter.
By responding to your earlier reply I was acknowledging the link to Support was given twice. Thanks for the link to the help document. Fact remains that is not easy to find for those wanting to open a Support ticket.
Was not expecting you to provide a screenshot but considering how thorough your responses normally are I wouldn’t have been surprised if one had been provided. A simple comment most would disregard. I’m happy to know you believe the burden of truth should always be shifted to members.
May this be a lighter New Year for you and others.