Back on Aug. 18, I ordered a new phone (Z Play). As soon as I got the order confirmation email in my Gmail account, I logged off and left the office. That was a Friday evening. I was traveling that weekend, so didn’t log back into that email account until several days later. I didn’t notice that I received a second confirmation email… for second new phone! Imagine my surprise when I got home today and saw TWO new RW phone boxes by my door.
I immediately logged into my RW account and saw that, in fact, there were two orders. Next, I checked my Gmail account. This was the first time I realized I had two order confirmation emails with timestamps that were six minutes apart. There isn’t a single microgram of doubt in my mind that I only placed one order, and that there was nothing tricky about the order process. I did not double click the order. How the second order was placed is a complete mystery to me.
I knew, of course, that I could simply return the second phone for a full refund of the price of the phone. But, I was a little upset about being out the shipping charges when I knew darn well that I didn’t place two orders.
I opened a help chat with support agent Alex. After a brief chat, Alex relieved my concerns with a credit arrangement that took all the angst out the ordeal. I will be returning the second phone and not feeling upset about being cheated out of shipping costs for the second phone. My thanks to Alex for a skillful support job and making a long time member happy to still be a Republic Wireless customer.
I’m still baffled about how the double order may have occurred… if it happened on my end or there’s… or what. But, now I can be excited again about getting a new phone! Thanks Alex!