Moto 5G S Plus
Choice 3.0, 1 GB data, Annual Pay
1 GB data, and Talk and Text
Yesterday, the first day of the first billing cycle that my wife’s Moto 5GS Plus was on the Annual Pay plan, the entire 1 GB of mobile data was used up by mid-day. The handset was only briefly away from WiFi while driving between home and a robust work WiFi location. Republic app shows almost all the data went to “Other Data,” not listing apps.
Opened a ticket with Republic, was advised to send screenshots from phone showing details of data use from within Android Settings screens. Which is NOT something my wife is interested in bothering with, and I am away from her and the phone for several days. She would rather live without mobile data than deal with finding the screens, etc. etc.
Agents dealing with my Republic ticket added 1 GB as a courtesy last night, pending me getting back with the phone for troubleshooting. Within four hours, while the phone was completely unused, on WiFi at home, the courtesy 1 GB was used up. Now the Republic app shows that 1954.92 MB have been used by “Other Data.”
When I can get with the phone I will dig into Android mobile data records. But it seems very possible this is a glitch on the Republic system side, first time adding the monthly mobile data to this line on the annual plan. Maybe first time on a Moto G5S+?
Anyone else with similar issues? Searching the Community shows “Other Data” using up cell data in the past, but nothing quite identical.