What phone do you have? Moto G6
What plan are you on? My Choice + 1 GB
Does your plan include data, or just talk & text? Both Talk and Text
Hi there. The hardware, data, and phone service seem to be working completely fine with one exception: Others cannot hear me when I speak – UNLESS I activate speaker phone.
Info: I can receive telephone calls and call others. Ringer works fine. I can hear others for both incoming/outgoing calls over cell and wireless. However, recently when I call others or receive calls from various phone numbers, the remote party simply can’t hear me – again, talking via speaker phone is the only solution. (but that is completely functional)
** The symptom is asif I have somehow muted my speaking voice. I checked sound settings (settings–>sound), and of course, put everything at max levels! I’ve cleared both my app + Android system caches <article: 115011672287> and tested in safe mode per other support articles here on the RW site.
(Settings -> Apps & Notifications --> App Info --> [choose app] --> Storage --> Disabled/Enabled/Updated the RW app to version 126.96.36.199. Using Android 8.0.0.
Disabled and Force stopped Bluetooth per other RW support article. Disconnected all “connected devices” via settings.
Uninstalled most non-essential apps. Goodbye Alexa! Have not tinkered with the “Moto Voice (beta)” or other Moto apps. Activated Storage Manager.
Cannot think of any recent changes that I myself made that would have caused this phone volume issue.
Am I missing something obvious? Thanks for reading.