So after much household debate, we decided to switch from AT&T/iphones to Republic/Samsung. We used a CC to buy the phones and received an Order Confirmation number and email. We paid for 2-day shipping.
36 hours later we had not received any other communication regarding shipping number, so we contacted Republic. CS opened a ticket for us and told us someone would get back to us.
A bit later we received an email saying “We have declined your order because our customary analysis suggests that this could be a fraudulent transaction. Of course, we customarily take this approach to protect both you and ourselves. If our analysis is wrong, please accept our apologies. Please reorder and let us know when this is complete, so that we may approve the next order. If you have any further questions let us know.”
Geez. Why did you confirm our order if you declined it?? And if you declined it, when were you going to notify us??
I researched you guys and talked my family into making the switch from AT&T, and THIS is what happens. You made me look like an idiot and made yourselves look like amateur hour comedians.