Hello @mb2x, southpaw
If you have a minute can I ask you for assistance? Received new phone today and its doing the same thing. I have no idea if I’m doing something wrong. Its very simple to activate but its not happening. Here is what I’m getting.
Step 1 plug in
Step 2 turned on
Step 3 select language (English)
Step 4 phone started checking connection (Reads: this may take up to 2 minutes)
error message (Couldn’t connect to the internet) Never asked me to sign onto internet
Step 5 Clicked "OK"
Step 6 Select available wifi networks
Step 6 Selected my router then Signed on with password
Phone reads: obtaining IP address
Checking Internet connection
Error message (Couldn’t connect to internet)
Step 7 Click (OK)
Screen brings me back to wifi sign in page. It is showing me router is “Connected”
Step 8 Click “Next”
Screen shows Checking internet connection (Reads: this can take up to 2 minutes)
Error message: Couldn’t connect to internet
Only option is to click “OK” and it brings me back to the wifi sign in screen
When I reference the device activation page on your web site it wants me do download the RW app but I need to sign onto internet to get it but I can’t sign on.
Any ideas? I have included this with the ongoing help ticket. If it’s something I’m doing wrong I need to know what it is.
Any help would be appreciated.