Outgoing email messages prompt “can’t sign into email” note with lots of bell sounds and envelope icon flashing on phone screen. I had changed email password on laptop and tried to change it in Settings which did not accept it. I have a Moto X 2nd Gen phone. help plse.
I no longer have a Moto X 2nd Gen (great phone) so I can’t give you precise instructions. Generally I would do this: Go into Settings and then Apps. Find the Gmail app, force stop, and clear its data… Then see if you can set the new password as you tried before.
billg-thank you for trying. I do not have a Gmail account, but one from my local internet provider so I use the Email app. I went into its Settings and found two options- Incoming settings which has a password line ( I changed it to my new one) and Outgoing settings where I saw only IP server and Port lines. It turns out there is a password line but it was so quickly covered by my keypad, I did not see it until now. So I changed my password here too. And now my Outgoing mail works! Thank you for your advice, reapplied to Email app.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.