I’ve long been aware of the issue where Republic Wireless phone numbers are not accepted as verification methods for certain services–most notably, Venmo.
Today, unfortunately, Paypal joined that list for me. I’ve been a Paypal member since it came out, probably in the early 2000s. When trying to login to Paypal on my PC to send money to a family member, Paypal prompted me to enter a phone number to prevent fraud. It won’t accept the number, and there is no other option on that page.
I moved to my phone, and fortunately, the PayPal app still worked, so I sent the money. Then, I went to the app settings to see if I could contact PayPal support while I was still logged in. Unfortunately, it required me to login again, and again, provided me with the mobile phone prompt and did not allow me to use my Republic Wireless.
In other words: I am now completely locked out of my PayPal account.
Just posting my experience here in case this happened to you too–you’re not alone.
I haven’t yet tried contacting Paypal, but I’m not super hopeful there, given how long this has been a known issue at Venmo and because Paypal now owns Venmo.
UPDATE 1/12 10:14CST:
I followed the instructions here and used my phone’s secondary number on the Paypal verification screen, then selecting the option to call (secondary numbers can’t get texts). This worked!
However, I then made the mistake of switching my real Republic number to my primary phone number in my Paypal profile, then logging out. Now, when attempting to log back in to Paypal, it prompts me for a number again, and will not allow me to use it anymore (probably because it’s already linked to an account). Paypal is closed, so I can’t contact them for support. What a hassle!