People cant hear me on moto power 2021 unless i use the speakerphone

What phone do you have? Moto Power 2021

What plan are you on? My Choice Talk and Text

Does your plan include data, or just talk & text? Just talk and text


Issue Description

Bought new phone (orig RW phone was OLD) goin on 4 month trip - reloaded most apps by hand (didn’t do an auto restore) - i mostly text - tried to call today - people can only hear me if I use the speaker phone - this problem has been previously reported on a different moto phone several years ago

  • Here are some thoughts
    • If you have a case on the phone, remove it and test … any improvement?
    • Moto has some diagnostics, go to Moto Device Help :motohelp: / Device diagnostics / Hardware test / Select the Microphone test and run them … did they pass or fail?

I’d already ran the hardware check -
all checked out except Bluetooth and audio device
(I don’t have an easy way to test those)

the mic was working (“normal” calls with speakerphone on)

I decided to go in and turn off all the “Nifty” features I could find -
the ones where the phone tries to guess what I’m trying to do and “help”
after that the phone seems to be working “normally”
(people can hear me even without speakerphone on)

I’m leaving for 4 months in Armenia Sunday
not interested in attempting to figure out WHAT the conflicts are
but it’s pretty obvious this problem has been around for several years
and, as of 2021, is alive and well(?)

Good Luck

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