Phone activation problem - incorrect identification of country

Hi

I got a new Moto G4 phone today with the Republic Wireless sim card (phone + sim bought from the Republic website). On starting up the phone the pre-installed Republic app asked to be updated before I could activate. This brings up the Google Play store on the Republic Wireless app page. However instead of having the option to download/update the app, it instead says that “This item isn’t available in your country”.

I’m in the USA - obviously, otherwise I wouldn’t have been able to get the phone + SIM as you need to enter in a USA address for the delivery and banking details etc. I suspect the problem lies with the Google account, as I only recently emigrated to the USA so it probably still has my previous country details. I tried updating the Google play account address so it is my new US address, but that doesn’t seem to have worked.

Any ideas?

I suspect you are correct. Did you log into your Google account (not the Play Store account) and change your address there? Are you using a credit card in the Play Store issued by a foreign bank?

Congratulations for being the first person to present this problem to the Community.

After you get your address updated everywhere in Google I’d recommend factory resetting the phone and starting from scratch.

If these things don’t fix it consider creating an entirely new Gmail account. Yes, that is a nuisance, but it might be the only way to get an unspoiled Play Store account.

Edit: from a Google search I found these words from Google:

"We use the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. Our collection of content can vary by country, so your view of the Play Store may differ from what others are seeing when you travel outside of the country listed on your default payment method’s billing address.

Please note that you must have a valid payment method with a billing address located inside a country in order to access that country’s Play Store."

Thanks for the quick reply. I’m pretty sure this is it, but it’s just taking time to percolate through Google’s systems. For reference in case anyone else has a similar problem and finds this thread:

From google account - How to change my device location on the Play Store - Android Enthusiasts Stack Exchange

We use the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. Our collection of content can vary by country, so your view of the Play Store may differ from what others are seeing when you travel outside of the country listed on your default payment method’s billing address.

Please note that you must have a valid payment method with a billing address located inside a country in order to access that country’s Play Store.

If you’re having issues viewing your intended country’s Play Store and would like to change your default payment method or update an existing billing address in Google Wallet, please use the following steps:

  1. Sign into your Google Wallet account to manage your payment methods https://wallet.google.com/manage/paymentMethods
  1. Add a new card or change your default payment instrument to one with a billing address located inside your desired country
  1. Open the Play Store and navigate to any item available for download
  1. Click to begin a download until you reach the “Accept and buy” screen (no need to complete the purchase)
  1. Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache
  1. Re-open the Play Store. You should now see the Play Store that matches your default payment instrument’s billing country.

If you haven’t yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country’s Play Store.

And:

  • The Accept and buy screen is only available on desktop (not mobile) - thanks @fwuensche
  • Google Wallet has changed since the original answer was posted, also try to change your address on these links - thanks @corbacho
  • Settings
  • Address Book
  • Clear all cache and data from the Play Store app
  • Try these steps of removing and adding back your account - thanks @Dushy
  • Google customer support suggests it may take between 30 minutes to 24 hours for the address on the account to refresh

Logging in to my US bank account that I just added to the Google Play account, I can see that I’ve been charged $1.25 from Google Services, and also had $1.25 reimbursed. So I guess they check your account is valid before doing anything to update your region locking.

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