Phone and internet connection cannot be authenticated?

My Moto 4e Plus stopped working with my internet. When I try to restore WiFi I get “Saved” then “authentication problem” and won’t “Connect”. How do I fix this and regain a saved connection? Checked settings against my wife’s Moto4E Plus (which is working), ran diagnostic, and only difference I see is that no IP appears on mine???

Hi @lised,

Welcome to Republic’s Member Community :slight_smile:

Did you try forgetting the home WiFi then reconnecting?

If that fails, try a restart of your home router (and your phone) and see if that helps.

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