Phone calls go silent and cut off, why?

#1

What phone do you have?
Samsung galaxy j7
What plan are you on?
The standard one… 15 dollars a month plus 5 for data
Does your plan include data, or just talk & text?
Yes I use 1 GB of data


Issue Description

Yesterday my phone started to cut off to silence mid conversation near the beginning of the phone call. The phone registers that the phone call still is happening it just cuts off the other person from being heard. This happens every call I make. Can someone explain what and why this is happening and how to solve it?

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#2

Hi @camron27,

Are these calls all on Wi-Fi? Have you tried making calls on cell since this issue began?

Have you installed or updated any apps lately? Any battery-enhancing apps, performance boosting apps, “cleaner” apps, or voice recorders?

Is the phone paired to anything by Bluetooth?

Can the other person still hear you when it happens?

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#5

Hi @camron27 Are you still having this issue, do you need additional assistance?

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