Phone calls won't disconnect

What phone do you have?
Moto x4
What plan are you on?
My choice

Does your plan include data, or just talk & text?
Both


Issue Description

When I make an outgoing call and want to disconnect the call after multiple rings, I tap the red “hang up phone” icon and nothing happens, I can’t disconnect the call. Please advise, thanks! :0)

Hi @titobambino,

Is this issue new? If so when did you notice it? :thinking:

Do you have the 32GB model?
If yes, see if the issue happen in safe mode.

Something else to try is deleting the phone apps cache.

Please let us know if any of this helps :slight_smile:

Hi SuperT, it’s a new issue that started a few days ago, I tried rebooting the phone and that didn’t work but then today it seems that the problem is resolved? I did clear the phone app cache as you recommended (and yes its 32GB model and I realize I am near out of storage so I wonder if that can somehow be related?)
Thank you for your helpful reply!

1 Like
Message an
Expert customer