Phone dead unexpectedly

What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?

Issue Description

Would I have any prior indication that my battery is dead? Situation is that I put it on the charger overnight and next morning it won’t turn on. It would charge every other time. If not battery, what else could cause this. I have not received any notice of interruption of service; phone would go on even if.

Try unplugging the phone and holding down the power button for 2 or 3 minutes continuously to see if it will re-start. This usually fixes this condition.

1 Like

That worked. Never before had to keep holding on button that long!




That is called a hard-reboot. Basically, since batteries are usually built into the phone, there needed to be a way to mimic an old-fashioned battery pull. If you hold the power for a minute or so it is like taking out the battery and replacing it.

I am glad it worked.


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