Phone does not ring for particular caller

What phone do you have? Google Pixel 3a

What plan are you on? My Choice

Does your plan include data, or just talk & text? Includes data


Issue Description

Phone does not ring for a particular caller. The caller is in my contact list, and the ringtone is set for default there. As far as I know, this is the only caller this happens with except for numbers I have blocked. It's been happening since April. If I accidentally blocked this number, how do I unblock it? Is there any other reason it may not be ringing?

Do you have SPAM blocking on? If so, turn it off and see if the call rings.

If it does ring, then the number is being blocked by Republic’s spam blocking feature, and you’ll need to open a ticket to have the number removed from the list.

Let’s make sure when we say “not ringing” that we all have the same thing in mind.

@jameytip when this particular caller calls you and it doesn’t ring, do you ever see a “missed call” notification? If (s)he were to call you while you were actively watching the phone, would you see the phone light up with the call screen, but just not hear any ringtone?

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