Phone doesn't ring for all incoming calls

Phone: Moto e5 Play

Plan: My Choice Talk & Text

The phone doesn’t always ring, Sometimes it does, sometimes it doesn’t. I don’t detect any pattern, i.e. who’s calling, etc. Settings are all updated.
Any ideas?

Issue Description

Hi @jimc.vmezi7 and welcome back to the Member Community. A few questions to help us start to narrow down possible solutions –

Does it happen on WiFi only?
Does it happen on cell?
Does it ring consistently if you leave the phone plugged into a charger?
Do voicemails come through?
Is phone activate on GSM or CDMA?


4 posts were split to a new topic: Incoming calls don’t ring, outgoing call issues too. Just with one contact

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