We worked with RW since November to try to get my wife’s phone to work on local cell phone towers. After trying everything we were told to do, nothing helped. In January we were issued a replacement phone and told to return the defective phone. The new phone works great. We were very happy until we got the following message:
We’ve completed the review of your phone: 354124072439128. After taking a look, we found the following missing or damaged items on your phone:
- Scratched Display
- Software Issue
Based on the above listed findings, the total amount of missing or damaged items equals $80. This amount has been charged to the credit card we have on file: ************8374.
Your cancellation for the above listed phone is now complete.
How are we responsible for a software issue? What was done or not done by us that needed to be done or not done? As far as I know we followed al the instructions that we were given.
Scratches on the screen were six months of normal wear and tear. If the phone had not been defective we would not have had to return it; why are we responsible for normal wear and tear?