Phone Flash Stopped working

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I have a Moto e4 phone and the flash has stopped working. I have gone in the System camera settings and deleted the cache and data files with no effect. The phone has not been dropped or damaged.

Issue Description

Try using the installed Device Help app to perform a hardware test. Device Help > Hardware Tests > Flash test.

1 Like

My Moto Help App (Device Help) has 3 windows-Moto Help, Moto Support, and Moto Care. None of them have active links to tap to get further links. I can’t get to any Hardware tests.

I deleted my old Moto Help App and Downloaded the newer Device Help App that had the Hardware Tests Link. My flash check failed so I must have a defective flash.

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