Phone froze up/screen black


#1

What phone do you have? Moto G3

What plan are you on? Unlimited

Does your plan include data, or just talk & text?
Yes


Issue Description

My phone is froze and the screen is black. I can hear the short vibration when I press the on/off button but it doestn light up and I cant turn it off


#2

Hi @mya!

What happens if you hold the power button for about 30 seconds? That should forcefully shut it down. Then you can plug it in and boot it up and see what happens. Did anything unusual occur prior to this happening? How did the screen turn black? Let us know!

mb2x


#3

Try holding down both Power button and Vol Down button for 6 secs or so.
This forces a hard reboot/reset of the phone. (like pulling the battery out to kill power)
It will not wipe any data or delete anything.

If that fails to reboot the phone, then, unfortunately, there may be a hardware failure.


#4

@SpeedingCheetah It worked! Thank you!!


#5