Phone has two numbers?

What phone do you have? Samsung S8

What plan are you on? been with Republic for years

Does your plan include data, or just talk & text? Both

Issue Description

My phone took on a new number. I am■■■■■■■■■■■■■■but the number that shows during texting and rings my phone is■■■■■■■■■■■■■■… I have done nothing to the sim card.

I would like a quiet Cell Number as identified in other posts. Thank you,

Hi @tjohn777

All Republic phones have two numbers, but you should never be seeing the 2nd number, although it will ring your phone. Please follow the steps here:

and here:

which should resolve your issue.

Hi @tjohn777,

If the steps @louisdi provided don’t clear up the extra number, please try uninstalling the Republic app, rebooting the phone, and then re-installing the Republic app.

thank you.

Did that take care of it?

long process but i have hope.

Yes it appears to be fixed. Thank you !!!

yes it appears to be fixed… Thank you!!

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Same issue this morning. Cell number is showing during texting. 11/3

Hi @tjohn777,

Unfortunately we are seeing some reports of the issue resurfacing. The same steps will be required to clear it up again. Our app development team is investigating the issue.

Thank you. I did follow your step from before and that helped. I will be interested in finding out the final solution. Thank you.

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