Phone is lost/stolen

My sons phone is lost or stolen. How do I deactivate the phone to prevent someone from accessing information while keeping his phone number to transfer to his new phone?

There is no way you can do that short of porting the number to a parking service. You might open a service ticket to see if RW support can do that for you but if they did it would only be for a few days until the replacement phone arrived.

ok, thank you for your quick response.

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