What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?
I have a Motorola 5 phone. The phone has been switching off wifi access while not being used for awhile. Now I am connected to the internet WiFi at my house but cannot make the phone connected. It says connected to the internet. Calls will be made over cellular network. I ran a diagnostics on the phone and it brought up the possible issue of cross signal. When I look for available networks, I see a Xfinity open network. I do not have Xfinity, it says it is available to Xfinity customers but my phone connects to it regardless. I have tried removing it from my phones list of saved networks and have chosen to be asked when joining a network not on the list but my phone still automatically joins this network. My husband has the same phone and we are both having this issue. I tried resetting my network settings with no change. Does anyone know how I can block this unknown and unwanted network from my phone so that it does not interfere with my home networks?