Phone not working, texting and Duo calls work, I have data too

What phone do you have? Moto G power

What plan are you on?

Does your plan include data, or just talk & text? It has all three, as far as I know, just went online yesterday


Issue Description

Everything I know to do I;ve done.

Hi @garyj,

Since you mention text messaging and Duo calls (which use data) working, I’ll guess it’s “regular” calling that’s the issue? To help us better help you, we could use some additional information?

  1. Does the problem occur on WiFi? Cell? Both?
  2. Are you able to make calls?
  3. Are you able to receive calls?
  4. Any further detail (for example error messages) regarding what you mean by “not working”?

I don;t know about duo working, but texting and phone service only work on wifi

Hi @garyj,

You’ve asked another question here: Cellular service not working. Perhaps, it would be better to focus there?

Only if on wifi can I use my phone,

Hi @garyj,

Is this a new problem? That is to say, cellular service has worked in the past?

To help us best help you, may we know the brand, model and generation of the involved phone? May we also know the approximate location (zip code)?

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