Phone not working, texting and Duo cals work, I have data too

What phone do you have? Moto G power

What plan are you on?

Does your plan include data, or just talk & text? It has all three, as far as I know, just went online yesterday

Issue Description

Everything I know to do I;ve done.

Hi @garyj,

Since you mention text messaging and Duo calls (which use data) working, I’ll guess it’s “regular” calling that’s the issue? To help us better help you, we could use some additional information?

  1. Does the problem occur on WiFi? Cell? Both?
  2. Are you able to make calls?
  3. Are you able to receive calls?
  4. Any further detail (for example error messages) regarding what you mean by “not working”?
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