Phone says it's not activated


One of our phones suddenly says it is not activated. It’s asking if we want to buy a SIM card. I have already taken out and reinserted the SIM card, thinking it may have become unseated somehow. Didn’t work. Any ideas, anyone?


Can you share what model phone?


It’s a Moto E4 that we got about a year ago or so


You should probably open a ticket with RW staff to try to resolve this issue via this link: or send an email to


Thanks. I’ll do that


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