What phone do you have? Moto g4
What plan are you on? choice
Does your plan include data, or just talk & text? 1 gig data
What phone do you have? Moto g4
What plan are you on? choice
Does your plan include data, or just talk & text? 1 gig data
Hi @franh,
Could you tell us a little more about the situation, how you’re noticing, and what the impact is? Just switching to cell when you’re on Wi-Fi is by design in some cases. What actual problem are we trying to help you solve?
Are you able to connect the phone to your Wi-Fi network so that the Republic Wireless arc in the top left corner becomes solid?
Yes. But my phone disables the wifi. I have to check it often. It will disable wifi and connect to cell.
Arc is clear. I check settings and wifi is disabled. I change it and go back to wifi. Later i look at phone and wifi is diabled again.
I have not seen (nor remember hearing) of a condition that ‘turns off the WiFi’
ETA: Per @drm186’s suggestion: Try running in Safe Mode to see if the problem is caused by a 3rd party app, if the problem persist then my suggestion probably makes sense
Hi @franh,
It sounds like perhaps a third-party app is disabling Wi-Fi. Do you have any apps on the phone that claim to boost performance or improve battery life? Any anti-virus apps or “cleaner” apps on the phone?
Procedure
- Press and hold the Power button for 2-3 seconds until the Power off pop-up message appears
- Press and hold the on-screen Power off pop-up message until you see Reboot to safe mode
- Note: If you are running Android 8.0 Oreo or higher on a Nexus, Google, or Motorola phone, this will automatically reboot the phone into Safe Mode without showing the pop-up
- Tap OK when the Reboot to safe mode pop-up appears
- Your phone will reboot and Safe Mode will appear in the bottom-left corner
- Try using or testing the issue you were experiencing while in Safe Mode
Additional Notes
Safe mode disables third-party applications, making this a good step to take to help ensure an app on your phone isn’t causing any issues.
When you are finished operating your phone in safe mode, simply restart your phone to exit safe mode.
If you were asked in a help ticket to place your phone in safe mode, respond to the ticket letting Republic Help know if the issue persisted in safe mode.
Hi @franh,
Have you been able to determine which third-party app might be disabling Wi-Fi?
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