Phone stopped working when uninstalling Anywhere app

[charlenea]

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?

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Issue Description

I have a 2 year old Moto x4 phone. I am on My Choice + 1GB. I was trying to uninstall the Anywhere app and it was taking forever, so I put it on the charger and left. When I came back half an hour later, my phone was dead and it will not turn back on. Any ideas on what to do?

[theresar]

Hi @charlenea, here are some suggestions:

1. Press and hold the power button for 10 to 20 seconds.
2. If this doesn’t work, then press and hold the Volume Down and Power buttons simultaneously for 30 to 40 seconds. Release both buttons when the phone reboots.
3. If that doesn’t work, plug in the phone and charge for a while. Then try 1 or 2 again while it’s plugged in.

Please let us know if any of that turns the phone on. For #2, you may end up with a boot menu. If you do, let us know what options you have available.

[charlenea]

Thank you! I held the power button for an extra long time and it finally turned on. The screen froze for about a minute and then finished powering up. Now it works better than it has in a long time.