Phone stuck in factory reset mode

Phone stuck in factory reset mode

What phone do you have? Moto g7

What plan are you on? 20 a month 2gb

Does your plan include data, or just talk & text? data talk and text


Issue Description

Phone stuck in factory reset mode keeps saying start up failed

Good Morning @debk.7oxrtp,

I’m afraid this may be a very bad sign for the health of your phone. When you say “keeps saying start up failed”; is that a quote of the entire error message? If not, would you be kind enough to quote the entire error message?

Are you able to navigate recovery mode and select to factory reset your phone? I’m not suggesting you avail yourself of that just yet.

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