Phone switch Moto G


I lost a phone to water damage. I have the same model from a upgrade how do I make the switch of number and plan?


Hi @paula.ifw3k8,

In order for the Community to best help you, we need some additional information. You reference a Moto G, however, it would help us better help you if we knew the generations of the Moto Gs involved. You’ll find that information as follows:

  1. Open Settings.
  2. Scroll to, then tap About phone.
  3. Share with us what is said under Model or model number.


Thank you for your support but I was able to switch the phones myself.