Phone switches between two numbers randomly

What phone do you have? Samsung Galaxy A21

What plan are you on? My Choice

Does your plan include data, or just talk & text? Just talk and text

Issue Description

My phone has been switching between two phone numbers at random ever since I bought this phone in November. One number is listed in all of my phone settings- the original. The other is a completely random one. One number will randomly become “dead” and it won’t make or receive texts/calls. The other number becomes active, and the only way to contact me then is by texting and calling the active number. When the numbers switch and the “dead” number comes back, all of the texts and calls made to it rush in all at once. The two numbers switch between dead and active constantly, but without a consistent pattern. I have no idea what is going on.

(I don’t know if this is connected, but my mobile network state says disconnected.)

Hi @Markjx,

Please see if this Republic help article sorts the experience:

If not, please let us know.


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