Phone transfer issue


#1

I want to buy an iphone so I can facetime with my granddaughter. I have a Moto G I want my husband to use. He currently has a flip phone using TPO service. How do I transfer his number to RW so that he can use my Moto G, and then I can get the iphone?


#2

Hi @cynthiad.i0notv,

I presume you’re aware of this, however, Republic does not support any iPhone, so if an iPhone is a must you’ll want to first move the number currently on your Moto G to the service provider for that new iPhone. For what it’s worth, an iPhone isn’t required to video chat with your granddaughter. Although written for folks moving from iPhone to Android, this may be of interest: Moving from iPhone to Android: FaceTime Alternatives. If your granddaughter would agree to use it rather than FaceTime to video chat with you, Google Duo works very well on iPhones as well as Androids.

Regardless of whether you choose an iPhone or another Android to replace your Moto G, you’ll want to move your number to its new home first. If you let us know whether the iPhone is definite, we’ll provide guidance for transferring your number away from Republic. Likewise, if you settle on a new Android and stay with Republic, we’ll advise on how to move your number from old to new Republic phone.

Once done, your Moto G would be available for your husband to activate with Republic. Best practice would be to start him off fresh with his “new” phone by performing a factory reset. Post reset activating the Moto G for him is a matter of connecting the phone to WiFi, then following onscreen prompts. Republic offers a walkthrough you might follow along with here: https://republicwireless.com/activate. It will activate with a temporary number. He’ll then make arrangements to transfer his TPO number. Republic’s guidance for that is here: How to Transfer Your Number to Republic Wireless – Republic Help. He’ll need to contact TPO for his account number and PIN.


#3

Hi @cynthiad.i0notv http:///u/cynthiad.i0notv,

I presume you’re aware of this, however, Republic does not support any
iPhone, so if an iPhone is a must you’ll want to first move the number
currently on your Moto G to the service provider for that new iPhone. For
what it’s worth, an iPhone isn’t required to video chat with your
granddaughter. Although written for folks moving from iPhone to Android,
this may be of interest: Moving from iPhone to Android: FaceTime
Alternatives
https://forums.republicwireless.com/t/moving-from-iphone-to-android-facetime-alternatives/20027.
If your granddaughter would agree, Google Duo works very well on iPhones as
well as Androids.

Regardless of whether you choose an iPhone or another Android to replace
your Moto G, you’ll want to move your number to its new home first. If you
let us know whether the iPhone is definite, we’ll provide guidance for
transferring your number away from Republic. Likewise, if you settle on a
new Android and stay with Republic, we’ll advise on how to move your number
from old to new Republic phone.

Once done, your Moto G would be available for your husband to activate
with Republic. Best practice would be to start him off fresh with his “new”
phone by performing a factory reset. Post reset activating the Moto G for
him is a matter of connecting the phone to WiFi, then following onscreen
prompts. Republic offers a walkthrough you might follow along with here:
https://republicwireless.com/activate. It will activate with a temporary
number. He’ll then make arrangements to transfer his TPO number. Republic’s
guidance for that is here: How to Transfer Your Number to Republic
Wireless – Republic Help
https://help.republicwireless.com/hc/en-us/articles/115005961408-How-to-Transfer-Your-Number-to-Republic-Wireless.
He’ll need to contact TPO for his account number and PIN.

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#4

Thank you very much! I didn’t know about Google Duo, I will let

my the powers that be know about it so they can put it on my their

iphone so I can talk with my granddaughter.

Say, you wouldn’t happen to know why my moto g storage doesn’t allow

me to add apps would you? I have asked RW three times before and not

received an answer that helps. That is the only issue I have with my phone.

Besides the factory apps, I only have B of A, Good RX, and Notepad. That’s it!

My phone will not allow updates either. I even upgraded my sd card to 32 gb and it has

tons of space on it but of course the factory installed apps won’t transfer to it.

I really don’t want to get a new phone but don’t know what else to do.


#5

Hi @cynthiad.i0notv,

I’m not certain you’ll find my response any more helpful, however, if your phone is a 3rd generation Moto G, I’m afraid a MicroSD card isn’t particularly helpful for app storage. The version of Android on a Moto G3 isn’t optimized to allow for moving apps from internal storage to a MicroSD card. Unless a specific app developer made their app to be able to store itself on a MicroSD card (most don’t bother) it won’t move. On a Moto G3, your MicroSD card is useful for storing photos, music, videos, etc. but apps not so much.

A new phone (purchased for use with Republic or elsewhere if you do decide to move to an iPhone) would solve that problem. Newer phones have more generous internal storage. Additionally, newer versions of Android use MicroSD cards to store apps in ways earlier versions like that on your G3 cannot. Please know not all manufacturer’s support this new Android method. You’ll probably want to stick with Motorola. Since you have a G3, I think you’d find the G5 Plus (limited stock remains available), the G5S Plus the G6 Play or the G6 to be nice upgrades. Fellow Republic members (Republic calls customers members) have put together this excellent resource for comparing among phones supported by Republic here: Detailed Supported Phone Features.


#6

Thank you VERY much! You have been the first and only one that has told me the truth! Very refreshing! I would prefer to stay with RW if I can get my granddaughters custodian to use Google Duo like you suggested, and upgrade my phone, I’d be set! The latter is the easy part, wish me luck with the custodian, (he’s my ex!). Lol, not kidding!