Phone turns off

What phone do you have? Moto E (2nd Gen)

What plan are you on? WiFi and Cell Talk and Text

Does your plan include data, or just talk & text? 3G Data

Issue Description

I have the **WiFi and Cell Talk and Text and 3G Data (Moto E) (2nd Gen.) For several weeks my phone powers off at random. When I plug it in to charge it the screen shows 0% battery life. I immediately turn it on and the phone shows 88% battery life. What’s wrong?

Hi @valsstuff!

From your description, it sounds like your battery may have have had it. Those are classic descriptions of a failing battery. How does the battery hold up? When it doesn’t power off, does it seem to hold it’s charge well?


It stays on for several hours and then shuts itself off.

Is this pretty consistent?

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It’s been going on for about three weeks.

Ok. And it turns off after a few hours every day? If so, I would recommend one of two options. Either A) buy a new phone or B) replace the battery. If you choose to get the battery replaced, there are many local cell phone repair shops that could probably do it. CPR (Cell Phone Repair) is a well-known repair shop that seems to do a good job. Prior to either of those, you could try clearing the cache and factory resetting the phone just to make sure.

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Thanks :grin:

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