What phone do you have?
I have a Moto g7 play.
What plan are you on?
I have the plan with 1gb data, talk and text.
Does your plan include data, or just talk & text?
Talk, text and data
About half the time when I have an incoming call I swipe up on the green phone icon, the screen goes white for a couple seconds and goes back to the incoming call screen. It never answers. Sometimes it answers properly, so I know I am swiping up correctly. As far as I know I am current on all updates.