Phone will not ring when using wifi and will not notify when texts are received

What phone do you have? moto G6

What plan are you on? my choice

Does your plan include data, or just talk & text? yes, data included


Issue Description

Phone will not ring when using wifi and will not notify when texts are received when using wifi. Phone is not in do not disturb mode. Ring volume is maximum.

Hi @michaelh.wm0wkg and welcome back to the Member Community. I’d start by rebooting the phone and if that doesn’t help try this –

Please come back if this does help!

2 Likes

Thank you Fred,

Saw your response this morning and started to give it a try but when
testing the phone before I started to make any changes it is working
fine. I will keep your suggestions if the problem reoccurs. Maybe
something to do with our WiFi. Thank you for your quick answer.

Mike

Hi @michaelh.wm0wkg - glad things are working! You can always come back to the Community if you have any other phone issues :slight_smile:

I am wondering if you happened to have had your phone in silent or do not disturb prior to the sound not working. My wife has had this issue and still does. She has to mute her phone at work and then when she unmutes it and all the volume looks like it is up, but her phone still acts like it is on silent. She has to turn off the phone and when it comes back on, everything is fine.

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