Phone won't call out on cell

What phone do you have?
Moto G (Gen 3)

What plan are you on?
Refund

Does your plan include data, or just talk & text?
Just Talk and Text


Issue Description

Phone can send and receive texts and can receive cell calls and send/receive wifi calls, but cannot send calls over cell. This has not worked since factory reset and activation with a new account. Tried re-activating using *#*#8647#*#* - phone reactivated and I restarted, but problem remains.

Hi @lyman,

Can you describe what happens when you try to place an outbound call on cell?

Nothing happens, it looks like it’s calling but never rings.

Hi @lyman,

Thanks for the additional details. I see you have a Help Ticket open and they’ve pretty much had you try everything the Community would be able to suggest. I’ve left some internal notes in the ticket of a couple of other things that they might want to consider. We can throw everything at it that we possibly can, but I had a phone do this once, and I’m afraid yours (like mine) may turn out to be a hardware failure.

I’d like you to keep working with the Help Team rather than trying to troubleshoot here, because troubleshooting from two different conversations (where each doesn’t see what the other is doing) could create conflicting situations.

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