Phone won't connect so can't make calls

What phone do you have? MotoG Power 2021

What plan are you on? Unlimited Text and calling

Does your plan include data, or just talk & text? Data is included

Issue Description

I am unable to connect any phone calls. The Signal is pretty much showing empty even though I am on WIFI at home. Then when it does ring I am unable to hang up. I keep pushing the red button and it just keeps ringing. The only way I can stop it is to power down the phone.
My settings show there is a strong WIFI signal and my phone is up to date so what now?

Hi @kathleend.0nso4o,

On behalf of the Community, please accept my apologies for your question having been overlooked. Does the issue persist?

If so, please try temporarily turning WiFi off on your phone. Does the issue still persist on cell? Or, is it just when connected to WiFi?


I fixed it by trial and error. Thx

Thank you for being kind enough to let us know.

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