Phone won't connect to wifi away from home

What phone do you have?
Moto G7
What plan are you on? My Choice + 1 GB

Does your plan include data, or just talk & text? It includes 1 GB of data a month.

Issue Description

My phone will not connect to wifi when I am not home. It has been three weeks and no data has been used. The wifi triangle symbol with bars has an x in the right hand corner. I paid in advance for a year of service, so I am paying for data I cannot use.

Take a look at the information at the link below:

1 Like