Phone won't power back on

**What phone do you have?**Moto E 2nd generation

What plan are you on? Basic

Does your plan include data, or just talk & text? Just added .5 GB data today

Issue Description

On a trip and when we arrived my phone powered off and won’t turn back on.

Hi @glennk.k9lh2g
Please try pluging the phone into the charger and press and hold vol down and home button at the same time. Does anything happen?
Give the Power button a good hard long press (2 min should do) if nothing happens.


It worked, thank you so much!


Worked perfect thanks.

1 Like

You are so welcome!
Have a great trip! :sunglasses:

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