Phone Wont Ring

My phone is not ringing when Im away from my Wi Fi sources

moto e4 turned it off and on should I update my plan and does sprint work in Huntsville al

Hi @richardh.jp5k7b,

I’m afraid it wasn’t quite clear from your reply if you’ve solved the “phone won’t ring” issue.

Did turning the phone off and back on help?
Did you try refreshing the Republic activation as @jben suggested?

Updating your plan would not be related to the phone’s ability to ring. Was that the reason you were asking, or was it for another reason?

I’ve never had any trouble with Sprint coverage when visiting Huntsville, but you can check specific addresses here: https://coverage.sprint.com/IMPACT.jsp?

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